Privacy Notice GDPR 2018

I Pinder Podiatry Ltd Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you attend an appointment at my clinic, purchase a product from me, contact me, or otherwise use my services.  This is to comply with the General Data Protection Regulations (GDPR) 2018.

Information I Collect

To aid your treatment or as part of purchasing something from my business you will normally provide me with certain information, such as your name, email address, postal address, medical information and payment information.  I will store your information as an electronic patient record which is fully password protected and is on a computer which is also password protected.

Appointment information is kept in a paper diary which is in my possession only and contains the minimal patient information required to provide my service.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• where it is necessary for the purposes of the provision of health care as needed to provide my services, such as when I use your information to fulfil your podiatry assessment and treatment, or to provide client support
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

Marketing

I will not send you direct marketing material.

Information Sharing and Disclosure

Information about my patients/customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Medical professionals.  With your consent I will share information with medical professionals such as your GP or consultant to allow continuity of care.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
• Compliance with laws. I may collect, use, retain, and share your information if I am legally required to.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment.  

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Microsoft One Drive is Privacy Shield certified.

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests. 
• Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

How to Contact Me

For purposes of the GDPR, I, Ian Pinder, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ipinderpodiatry@gmail.com. Alternately, you may mail me at: Queensway Medical Centre, Queensway, Poulton-le-Fylde, FY6 7ST.